To Whom It May Concern

Re: Your file 517-0511XXX Estimate 2017-3505

As you will note from reading your file my wife and I suffered losses due to a windstorm.

We are writing this letter to offer our thanks to your company and particularly to Mr. Bill Donaldson who managed our file.  This was our first encounter with an insurance claim.   We were pleasantly surprised with the outcome.  Mr. Donaldson was a true professional guiding us through the recovery process at every step.  He made an unpleasant experience very bearable.  Thanks to your support staff and carpenters.  They were always courteous, helpful and caring.

Please offer our thanks.

Yours truly,

Maureen and James Horner